first, she's on a mac..just to be clear. The process you described is for windows update. Secondly, she attempted both a manual update by downloading the updates from pb and manually putting in the pb & pb/htm folders, and also tried the update using pbsetup program. The program ran in its entirety withoutproblem. It says its updated correctly and to the version the website indicates. So unless pb setup program for mac is messed up, then it should have updated properly. In both instances of doing updates (manually and pbsetup) the same happened - when attemtping to join a server, she is getting the message can't join because pb isn't enabled. But the settings to enable are locked with the new update. Before installing the updates, they were not locked. Locked meaning that area doesn't even show anymore in game to change and I tried changing it manually in the config file itself (changing both pb's from "0" to "1"). Nothing worked. And the game is also consistently crashing since the updates were done, I can't even keep the game open for very long before it crashes. Like I said, she's already done a complete dump of all SOF folders and a clean install. There has to be a problem with the update for mac itself.