We have a similar problem with a hacker too. We know this guys real ingame name and his aliases, but cant be found in the CC. So he cant be banned. He also has a hack where he is dead but still can do the commanderhack at all times! Very frustrating as no one of us admins can ban him, because we cant 'see'him.
Tried to look in the PBlogs as mentioned in this topic but no results. And its a hell too go through these, because nothing is lined up when u open them.
We tried everything, send a email to PunkBuster and EA but no replies. This guy is f@cking up servers big time, because people will leave when he is using the commanderhack.
Hope u can make something out of this post, because my english sentenses arent that good.
Greetz PatWed