Hello guys,
I am from the Battlefield community (BFBrasil - http://www.bfbrasil.com) where all of this started. I've read all the posts about this issue and I am here to say some things.
Some from the community believe that they are "hacking" these soldiers using EA Support. I tried to change a soldier from an account to another using Live Chat. You can do that with the email and the date of birth of your victim. You can easily find these information in a forum. I know that you should never let people know your personal information but EA should change this method of confirming the identity of the user to something more secure like sending a code to the email of the user and the user needs to reply that code to the support agent. The administrator of a huge community can steal soldiers from all that are registered at his forum.
In my opinion this is something more related to EA Support security weakness than a EA servers breach or something like that.
My hope is that Kalms or someone with "power" at EA reads this and takes a look at this issue and makes EA Support safer.
The transcription of the Live Chat:
Hi, my name is Allyn. How may I help you?
V.G.: Hi
Allyn: Hello
Allyn: Please tell me the name of the game and the platform on which you plays it.
V.G.: Battlefield Bad Company 2
V.G.: PC
V.G.: I need to change a soldier of Bad Company 2 from an old account to this new account
V.G.: Is that possible?
Allyn: In order to further assist you with this issue, I will need these information: Email account associated with the soldier: Soldier name: Date of birth: Your email account and date of birth:
Allyn: Yes
Allyn: Provide me the information asked above to have the changes,
