This just my opinion on screwed up this system is..... 
  
   I am an adult who started our servers for a friends son over 4 years  ago. I did this  in order for his son to have a place he could play  with the worries of hacker and verbal abuse from others. Over the years  we have seen many members come and go. But there are always the few who  stick around and you become friends with.   
  
  Now we have a member of our group who has been with us for about a  year. A young kid (13) who is a good gamer, was trying to learn to  admin his own server, and just the nicest soft spoken kid you will ever  meet. Now somehow this kid got a hack file on his computer. Now, I am  not sure how he came to get this on his PC. But he is just not that  kind of person that hacks. IMO, I think he went to a wrong site or  downloaded something and it left a file in his system. Because speaking  with his father, he couldn't find anything on his pc. 
  
   My problem with this is, he is perma banned and I am given the  ultimatum to kick him from our clan. I dont really see how you can ask  us to remove him from our clan list when he cant get on anything  streaming anyway. I am not a soulless Bast. who wants to permanently  remove a kid for making a mistake (intentional or not). Yes, I do feel  there should be punishment for your actions. Maybe suspend his rights  for a month or something, but not permanently. Now you go into the bann  logs and you see guys who do it over and over. They just use a hack to  come back and hack. Now, I almost feel as though SOME of those who do  hack are a result of an unfair system that may have not given them a  2nd chance.  
  
  I know you get sad stories every day about someone wronged over the  system. I also know there will be about a number of lifeless responses  saying "he got caught with a hack -- bann him!" "Zero tolerance...blaa  blaa blaa".  My response to this is, there needs to be a better appeal  process. After this incident, I feel there maybe some who do not deserve what they get.   
  
  But when a kid can get adult players who are parents themselves to  attest his character. Not to mention, adult players wanting to quit  playing over the lack of interest PBBanns has showed in hearing out all  the above mentioned. That should throw up some flags. Punish but don't  banish him.  
  
   So now I am to the point that it affects me and my clan. Do I remove  him at your wish, or do I stand behind this kid. So after 2 days of  thinking what my response is, I stand behind him. I will not remove him  from our clan list. I feel that he made a mistake, and should not be permanently chastised for it. Regardless if he will be able to play on  all the servers that we do, I will not shun him as a member, friend, or  friend to other members.   
  
       Punish but do not brand him!! 
          Thanks Dave