OMG, its been one of those weekends, but I like to report that the server is now streaming. After the ticket I sent, they replied with instrutions on how to send rcon commands to the server with bf2cc and that they could do it for me if I wanted to. I replied by saying that is the way I have tried already multiple times and that they are welcome to try themselves and setup an account for them on bf2cc. After waiting 7 hours for a reply they said sorry for your trouble and the problem had been corrected. I checked bf2cc logs and seen that they hadn't been on but I ftp-ed to the server and seen I had a server logs folder and a screenshot folder I quickly sent the commands and came on pbbans and woot woot Im streaming.
TY all for your help and patience both here and in the irc channel
update ----just got a reply asking them what was wrong, they said that the box the server is on is 64bit and by default punksbuster installs 32bit, so they installed the right version and It fixed it