Hey,
I am having this same problem. Started yesterday after several weeks of no issues. I have a ticket into EB, they asked me to produce a list of running processes which i did but have not got a response yet (been waiting 5 hours). Did they get you to change something ? or did they change something on their end ? i am just seeing if there is any other trouble shooting i can do while i wait for them to respond.
Thanks in advance.