No need to apologize, you guys did follow well established protocols - I have no issue with that.
The only thing I have decided to take a stand against is your "Cross game bans" feature. I am also guilty of using this feature when I was streaming but now I have seen the light. Initially it might sound like a good idea but those of us who are caught in numerous false positive ban waves (and there have been literally thousands of players in more than 12 false positive ban waves just in BF3 alone), what right do you have to prevent them from playing another game. I was prevented by EB from playing BF3 on any PB enabled server because of global guid ban. To top it off, I couldn't even play BF4 on my own server because of this cross game bans and yes, I was using this feature.
I know lots of people think once a cheater always a cheater but I don't subscribe to that thought anymore.. not after what I have been through. Before you say it's just a game... the effects/impacts of false positive ban and associated anguish and frustration and total lack of support from EA and EB is very much real... even if temporary. I don't care to support EB games anymore and will never buy another PB enabled game because of their draconian practices and total lack of accountability - but that's another story.
Nothing like experience to teach you a lesson... I guess. Anyway, now I have realized how bad this cross game ban feature really is and I hope PBBans also realizes how asinine this feature is and abolish it. I'd be happy to start using/supporting PBBans again whenever that happens.
Regards
