mooshoo

Hey guys after we closed down our bf3 server I stopped playing and hadn't brought BF4, now I have BF4 and have tried to stream on a new BF4 server I get the following message, can anyone point me in the direction, or explain what needs to be done cheers. ** Access Denied ** Account 13535 is inactive. Please submit a re-activation ticket in our Ticket System and include the following information: Oh and yes I have placed a ticket but no reply