my account was hacked on Monday also and PBBans fail to acknowledge that fact and lift my ban. bastards. I provide a great deal of supporting documentation, to no avail. the hacker was Igoreme15, so watch out for him.
I contacted EA and the only thing I may be able to do to get back on the game is do a persona transfer and start all over from ZERO.
I can't believe that PBBans would not be more helpful in reviewing documentation and background info such as hackers IP vs mine as well as gaming location.
seems like an abuse of power to me.