neX

first off, thanks for not mis-reading my comments! PBBans IS doing good things for the gaming community at large. as i mentioned, the original account was closed and/or demoted. i do not recall the login or the associated email address. im sorry i cannot provide you with any further detail. it was quite some time ago. at this point, it no longer matters, i am no longer running the ET server. what i am saying here is; the path of support failed me in this case. as someone experienced in technical and customer support, its very important to have a clear and *DOCUMENTED* path of support for known incidences, and an effective way of dealing with those difficult-to-anticipate issues. sending your users in circles with multiple points of contact is a sure way to create the type of situation that i encountered. just a side note, im not sure if you guys are running a wiki or not. i maintain the wiki documentation system at my place of work for both our technical and CS staff. i have personally found (Media)wiki to be an incredible tool for developing documentation, distributing documentation workload, as well as allowing users to maintain their own personal documentation.

im going to be honest here, and tell you that i left PBBans with a bad taste in my mouth. i eventually left pbbans because of this. i dont recall all of the details now, its been quite some time since i dealt with the issues and went on to using a different methodology to importing bad player bans. this all had something to do with my server stopping streaming when some sort of streaming setting had changed and was not notified. at the same time, because i only log in to the site/forums when something is broken, my account was closed and/or demoted to a standard user. i approached a couple of people about this (over MSN i think), and ended up going in support circles. i was being told to access a part of the site i could not see, and nobody would upgrade my access level. eventually i just gave up and moved on. this is the gist of what happened, this all happened long enough ago that i do not recall all of the gory details. all i can say as far as criticism goes is that the path of support at that point was in need of some improvement.