Re-activate my account

[mooshoo]

Hey guys after we closed down our bf3 server I stopped playing and hadn't brought BF4, now I have BF4 and have tried to stream on a new BF4 server I get the following message, can anyone point me in the direction, or explain what needs to be done cheers. 

 

** Access Denied **

Account 13535 is inactive. 

Please submit a re-activation ticket in our Ticket System and include the following information:

 

 

Oh and yes I have placed a ticket but no reply

[HSMagnet]

The domain that you are trying to use does not exist. Please click on one of the links below to help find your site.

 

 

 

website on file is kaput

 

activated as lite streaming