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Hub live not working


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I have a problem with a player that I have tried to ban. Even though he is on my banlist, he keeps on coming back to my server and accuse me and my clan of cheating. And when I go to my PBBan account and look at the hub live, I can only see 11 players, when I actually have 26 players on my server. Since my own profile and half of my clanmembers are among those players not showing on the list, I know that it's not because the players are cheating, that I can't see them on my list.



Does anyone know how to solve these 2 problems?

All this is still new to me.

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