losargh Posted December 6, 2012 Share Posted December 6, 2012 (edited) A russian guy hack my origin account , he played with a cheat and now im permanently ban from all servers !!! EA restore my account , so i can acces to it but i cant play anymore in punkbuster server ... I open a ticket to evenbalance but no reply ... my name in game SCALP_losa , how can i find the ban log , someone tell me im in a log on 26th november with a russian IP and im in france .. :crazy: the hacker rename : fifiri_RU Edited December 6, 2012 by losargh Link to comment Share on other sites More sharing options...
fozzer Posted December 6, 2012 Share Posted December 6, 2012 PBBans have not banned you .. Even Balance have globally banned a pbguid that was used to cheat with. The only reason your pbguid appears on the PBBans ban list is because you tried to join a PBBans protected server after EB activated the global ban on your pbguid .. that's how we know your pbguid is globally banned and are able to pass on all we have re global bans issued by EB .. here it is; Global GUID bans are issued and maintained, exclusively by Even Balance. Third party anti cheat sites such as PBBans have no input nor control what so ever re global GUID bans, so using the PBBans appeal system to appeal a globally banned GUID is useless for all parties involved. We (PBBans) will deny any appeal made through our systems due to the above reasons. A troubleticket with Even Balance is the only thing that can help you. Make sure to add any information to it that you think will help your cause (don't forget your GUID). Also make sure that you have told Even Balance that your ban is a global GUID ban. Quick info: 1. Global GUID bans are issued and maintained by Even Balance themselves. 2. Third party anti cheat sites have no input what so ever re global GUID bans. 3. Global GUID bans are normally issued by Even Balance after a period of "silent logging". 4. "silent logging" is when cheat use is detected and logged by PunkBuster software but no action is taken at the time. 5. When the "silent logging" phase is over, Even Balance issue a global GUID ban on every pbguid that was detected during the "silent logging" phase. 6. The only reason your pbguid appears on the PBBans ban list is because you joined a PBBans streaming server direcly after Even Balance activated the global GUID ban on your pbguid. 7. PBBans has actually done you a favour by letting you know that a global GUID ban has been issued on your pbguid by Even Balance, there will be a lot more players who have joined servers that do not stream and will be struggling to find out what happened. If you feel that you have recieved a global GUID or Hardware ban in error, you may submit a support ticket to Even Balance Other advice we offer to players in your situation is; 1. Use a strong password that is unique to Origin and not used on any other forum/blog etc 2. Do not allow windows to remember your usernames and passwords. 3. Do not click links you are unsure of (especially game and/or cheat related) 4. Do a full system scan for malware. 5. If you think EA is somehow culpable for allowing someone else to access your Origin account, ask them to provide you with a new game key. 6. If you think you are somehow culpable for allowing someone other than yourself to access your Origin account, buy a new game key. 7. pbguid 625d33ada1e0add51aa67bed146e51e1 has been compromised and the only fix is to get a new game cd key. Link to comment Share on other sites More sharing options...
losargh Posted December 6, 2012 Author Share Posted December 6, 2012 Hum thank you for your fast reply , i will ask a new key so if evenbalance cannot fix the problem ... 150hours of game gone in 1 minute :( Link to comment Share on other sites More sharing options...
fozzer Posted December 6, 2012 Share Posted December 6, 2012 Hum thank you for your fast reply , i will ask a new key so if evenbalance cannot fix the problem ... 150hours of game gone in 1 minute :( Unfortunately true, but by following the advice outlined above, account hijacking is preventable. I can not see Even Balance lifting a global ban that has been issued on a pbguid that has been used to cheat with. Even Balance do not keep player details .. they deal only in pbguids and as stated above, pbguid 625d33ada1e0add51aa67bed146e51e1 has been compromised and used to cheat with. This means that Even Balances PunkBuster™ software did exactly what it is supposed to do by detecting cheat use and issuing a global ban. Link to comment Share on other sites More sharing options...
losargh Posted December 6, 2012 Author Share Posted December 6, 2012 EA assistance ask me an answer from evenbalance to give me new key ... and of course evenbalance dont reply :party0049: Link to comment Share on other sites More sharing options...
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