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banned for no reason


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hi all....on sunday 14th of may this year my m8t was playing bf2 on a EAUK server...while he was waiting for the plane someone TK him and took the plane....about 5 mins later he did it again....so the next time my m8t respawned he TK him....this guy who was called [PBSTAFF]stuart...then said he would ban him...my m8t never thought anything of this thinking the guy was talking crap....2 hours later he cant get on any server as he is guid global ban.....how do he go about trying to get this sorted....cheers

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