need help

[VNQAQ]

Hi

This is my ID: VNQAQ in Battlefield 4

I hadn't played for a year when I suddenly found myself banned today，I don't know why I'm banned。QBS09 statistics shows an anomaly.But is that the only way to tell if I'm cheating。The rest of my data is normal，I hope this is a careless mistake，I also hope I can remove the title. I love this game. My friend has come back, so I want to play with her now。I hope you can state that I am not cheating.
 This is the information that BF4DB asked me to submit to you.：PunkBuster Server: VIOLATION (MULTIHACK) #79749: king-xiao-bing (slot #3) Violation (MULTIHACK) #79749 [af0da9bfea6fd7038e066cb4f5758540(-) 43.230.90.194:39121]

thank you

[DHGreeny]

I ran your GUID through the global punkbuster ban checker and I'm afraid to say you have a global punkbuster ban. I have taken out the irrelevent parts of the information so it should all be relevent to you within the quote below..

Quote

Global GUID bans are issued and maintained, exclusively by Even Balance.

Third party anti cheat sites such as PBBans have no input nor control what so ever re global GUID bans,

A troubleticket with Even Balance is the only thing that can help you. Make sure to add any information to it that you think will help your cause (don't forget your GUID). Also make sure that you have told Even Balance that your ban is a global GUID ban.

Quick info:
1. Global GUID bans are issued and maintained by Even Balance themselves.
2. Third party anti cheat sites have no input what so ever re global GUID bans.
3. Global GUID bans are normally issued by Even Balance after a period of "silent logging".
4. "silent logging" is when cheat use is detected and logged by PunkBuster software but no action is taken at the time.
5. When the "silent logging" phase is over, Even Balance issue a global GUID ban on every pbguid that was detected during the "silent logging" phase.

If you feel that you have received a global GUID ban in error, you may submit a support ticket to Even Balance

Source..

https://www.pbbans.com/globalban.php

Full link to evenbalance troubleticket below..

http://www.evenbalance.com/troubleticket/new_ticket.php