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Hacked and Banned


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Ive recently just come back to my Origin account and have seen that ive been hacked, i spent like an hour on the phone and have eventually got it all sorted out. I spent hours downloading all the updates and now its saying i am banned (

GLOBAL PunkBuster GUID BAN 836a9d16 )


What do i need to do to get unbanned ???

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who are EB ?

EB = Even Balance , the creators and maintainers of PunkBuster™ software.

PBBans = a privately run third party anti cheat site.


Global GUID bans are issued and maintained, exclusively by Even Balance.


Third party anti cheat sites such as PBBans have no input nor control what so ever re global GUID bans, so using the PBBans appeal system to appeal a globally banned GUID is useless for all parties involved.


We (PBBans) will deny any appeal made through our systems due to the above reasons. A troubleticket with Even Balance is the only thing that can help you. Make sure to add any information to it that you think will help your cause (don't forget your GUID). Also make sure that you have told Even Balance that your ban is a global GUID ban.


Quick info:

1. Global GUID bans are issued and maintained by Even Balance themselves.

2. Third party anti cheat sites have no input what so ever re global GUID bans.

3. Global GUID bans are normally issued by Even Balance after a period of "silent logging".

4. "silent logging" is when cheat use is detected and logged by PunkBuster software but no action is taken at the time.

5. When the "silent logging" phase is over, Even Balance issue a global GUID ban on every pbguid that was detected during the "silent logging" phase.

6. The only reason your pbguid appears on the PBBans ban list is because you joined a PBBans streaming server direcly after Even Balance activated the global GUID ban on your pbguid.

7. PBBans has actually done you a favour by letting you know that a global GUID ban has been issued on your pbguid by Even Balance, there will be a lot more players who have joined servers that do not stream and will be struggling to find out what happened.


If you feel that you have recieved a global GUID or Hardware ban in error, you may submit a support ticket to Even Balance

We have come across players in the past who were using a VPN or similar to mask their true IP when using a cheat, so don't hold your breath waiting for Even Balance to lift their global ban on your pbguid.

Their usual response is to inform the appellant that their pbguid was definitely used to cheat with and that they do not collect personal information such as IP, alias etc.


We offer this advice to any player in your situation;

You need to be absolutely certain that you have complete control of your Origin account, if possible create a brand new Origin account and start again from scratch.

1. Use a strong password that is unique to Origin and not used on any other forum/blog etc


2. Do not allow windows to remember your usernames and passwords.


3. Do not click links you are unsure of (especially game and/or cheat related)


4. Do a full system scan for malware.


5. If you think EA is somehow culpable for allowing someone else to access your Origin account, ask them to provide you with a new game key.


6. If you think you are somehow culpable for allowing someone other than yourself to access your Origin account, buy a new game key.


7. pbguid 31724108f24e84a4583da0aa836a9d16 has been compromised and the only fix is to get a new game cd key.

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