User account deleted

[k3v0rkian]

I jumped on this morning to check for any new replies to my help request... only to find that my username and email address were no longer associated with any account? What the heck?

 

Sorry if this isn't the right forum to put it, wasn't sure where to post (original post was regarding BF4).

[HSMagnet]

 

I am getting kicked every 5-10 minutes of gameplay on Battlefield 4.

 

Operating System: Windows 10

Vid Card: Radeon HD7950, current driver as of 12/16/15

Antivirus: Bitdefender 2015, OnAccess Scan disabled, bf4.exe, pnkbstrA.exe, and pnkbstrB.exe whitelisted.

Program access level: pnkbstrA.exe and pnkbstrB.exe Administrator level

 

pbcl.log reads as follows:

 

[12.16.2015 16:44:39] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 16:47:35] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 16:48:34] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 16:59:13] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 17:02:09] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 17:02:56] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 17:27:43] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 17:30:40] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 17:31:29] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 17:50:12] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 17:53:08] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 17:54:03] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 18:21:05] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 18:24:01] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 18:24:46] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 18:36:12] pb_LogToFile = 1 (0=No, 1=Yes)

[12.16.2015 18:36:12] Attempting to resolve master1.evenbalance.com

[12.16.2015 18:36:12] Resolved to [192.155.198.210] (18)

[12.16.2015 18:36:12] PunkBuster Client (v2.351 | A0 v) Enabled

[12.16.2015 18:36:12] Game Version [176744]

[12.16.2015 18:36:12] Connected to Server 192.223.29.218:25200

[12.16.2015 18:36:12] WARNING: PB Kicks for Level 1 PB Restrictions on this Server

[12.16.2015 18:36:12] PB Server assigned guid = 5d3fdbffcb0a63d0c93b9c91ebd7fe6e

[12.16.2015 18:36:12] Receiving from PB Server (v v1.902 | A1390 C2.351)

[12.16.2015 18:36:15] PB Services socket initialized

[12.16.2015 18:36:17] PnkBstrA successfully loaded PnkBstrB

[12.16.2015 18:36:20] PnkBstrB service installed and started successfully

[12.16.2015 18:39:05] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 18:39:17] PnkBstrB service installed and started successfully

[12.16.2015 18:40:11] Master Query Sent to (BF41.EVENBALANCE.COM) 50.23.100.138

[12.16.2015 18:40:13] Received Master Security Information

[12.16.2015 18:42:02] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 18:42:13] PnkBstrB service installed and started successfully

[12.16.2015 18:42:54] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 18:42:58] Not Connected to a Server

[12.16.2015 18:58:12] pb_LogToFile = 1 (0=No, 1=Yes)

[12.16.2015 18:58:12] Attempting to resolve master1.evenbalance.com

[12.16.2015 18:58:12] Resolved to [192.155.198.210] (18)

[12.16.2015 18:58:12] PunkBuster Client (v2.351 | A0 v) Enabled

[12.16.2015 18:58:12] Game Version [176744]

[12.16.2015 18:58:12] Connected to Server 192.223.29.218:25200

[12.16.2015 18:58:16] PB Services socket initialized

[12.16.2015 18:58:18] PnkBstrA successfully loaded PnkBstrB

[12.16.2015 18:58:18] WARNING: PB Kicks for Level 1 PB Restrictions on this Server

[12.16.2015 18:58:18] PB Server assigned guid = 5d3fdbffcb0a63d0c93b9c91ebd7fe6e

[12.16.2015 18:58:18] Receiving from PB Server (v v1.902 | A1390 C2.351)

[12.16.2015 18:58:21] PnkBstrB service installed and started successfully

[12.16.2015 19:01:06] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 19:01:17] PnkBstrB service installed and started successfully

[12.16.2015 19:02:12] Master Query Sent to (MASTER1.EVENBALANCE.COM) 192.155.198.210

[12.16.2015 19:02:13] Received Master Security Information

[12.16.2015 19:04:02] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 19:04:13] PnkBstrB service installed and started successfully

[12.16.2015 19:04:57] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 19:05:01] Not Connected to a Server

[12.16.2015 19:09:23] pb_LogToFile = 1 (0=No, 1=Yes)

[12.16.2015 19:09:23] Attempting to resolve master3.evenbalance.com

[12.16.2015 19:09:23] Resolved to [50.23.100.138] (18)

[12.16.2015 19:09:24] PunkBuster Client (v2.351 | A0 v) Enabled

[12.16.2015 19:09:24] Game Version [176744]

[12.16.2015 19:09:24] Connected to Server 192.223.29.218:25200

[12.16.2015 19:09:27] PB Services socket initialized

[12.16.2015 19:09:30] WARNING: PB Kicks for Level 1 PB Restrictions on this Server

[12.16.2015 19:09:30] PB Server assigned guid = 5d3fdbffcb0a63d0c93b9c91ebd7fe6e

[12.16.2015 19:09:30] Receiving from PB Server (v v1.902 | A1390 C2.351)

[12.16.2015 19:09:30] PnkBstrA successfully loaded PnkBstrB

[12.16.2015 19:09:33] PnkBstrB service installed and started successfully

[12.16.2015 19:12:18] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 19:12:30] PnkBstrB service installed and started successfully

[12.16.2015 19:13:23] Master Query Sent to (MASTER1.EVENBALANCE.COM) 192.155.198.210

[12.16.2015 19:13:25] Received Master Security Information

[12.16.2015 19:15:15] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 19:15:26] PnkBstrB service installed and started successfully

[12.16.2015 19:16:05] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 19:16:09] Not Connected to a Server

[12.16.2015 19:34:34] pb_LogToFile = 1 (0=No, 1=Yes)

[12.16.2015 19:34:34] Attempting to resolve master2.evenbalance.com

[12.16.2015 19:34:35] Resolved to [50.62.76.68] (18)

[12.16.2015 19:34:35] PunkBuster Client (v2.351 | A0 v) Enabled

[12.16.2015 19:34:35] Game Version [176744]

[12.16.2015 19:34:35] Connected to Server 192.223.29.218:25200

[12.16.2015 19:34:40] PB Services socket initialized

[12.16.2015 19:34:42] WARNING: PB Kicks for Level 1 PB Restrictions on this Server

[12.16.2015 19:34:42] PB Server assigned guid = 5d3fdbffcb0a63d0c93b9c91ebd7fe6e

[12.16.2015 19:34:42] Receiving from PB Server (v v1.902 | A1390 C2.351)

[12.16.2015 19:34:44] PnkBstrA successfully loaded PnkBstrB

[12.16.2015 19:34:47] PnkBstrB service installed and started successfully

[12.16.2015 19:38:37] Master Query Sent to (BF41.EVENBALANCE.COM) 50.23.100.138

[12.16.2015 19:38:41] Received Master Security Information

[12.16.2015 19:56:00] pb_LogToFile = 1 (0=No, 1=Yes)

[12.16.2015 19:56:00] Attempting to resolve master2.evenbalance.com

[12.16.2015 19:56:00] Resolved to [50.62.76.68] (18)

[12.16.2015 19:56:00] PunkBuster Client (v2.351 | A0 v) Enabled

[12.16.2015 19:56:00] Game Version [176744]

[12.16.2015 19:56:00] Connected to Server 192.223.29.218:25200

[12.16.2015 19:56:03] PB Services socket initialized

[12.16.2015 19:56:05] PnkBstrA successfully loaded PnkBstrB

[12.16.2015 19:56:06] WARNING: PB Kicks for Level 1 PB Restrictions on this Server

[12.16.2015 19:56:06] PB Server assigned guid = 5d3fdbffcb0a63d0c93b9c91ebd7fe6e

[12.16.2015 19:56:06] Receiving from PB Server (v v1.902 | A1390 C2.351)

[12.16.2015 19:56:08] PnkBstrB service installed and started successfully

[12.16.2015 19:58:53] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 19:59:05] PnkBstrB service installed and started successfully

[12.16.2015 20:00:00] Master Query Sent to (MASTER1.EVENBALANCE.COM) 192.155.198.210

[12.16.2015 20:00:01] Received Master Security Information

[12.16.2015 20:01:50] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 20:02:02] PnkBstrB service installed and started successfully

[12.16.2015 20:02:50] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 20:02:54] Not Connected to a Server

[12.16.2015 20:10:48] pb_LogToFile = 1 (0=No, 1=Yes)

[12.16.2015 20:10:48] Attempting to resolve master7.evenbalance.com

[12.16.2015 20:10:48] Resolved to [50.62.82.210] (18)

[12.16.2015 20:10:49] PunkBuster Client (v2.351 | A0 v) Enabled

[12.16.2015 20:10:49] Game Version [176744]

[12.16.2015 20:10:49] Connected to Server 173.199.104.93:30000

[12.16.2015 20:10:52] PB Services socket initialized

[12.16.2015 20:10:55] WARNING: PB Kicks for Level 1 PB Restrictions on this Server

[12.16.2015 20:10:55] PB Server assigned guid = 5d3fdbffcb0a63d0c93b9c91ebd7fe6e

[12.16.2015 20:10:55] Receiving from PB Server (v v1.902 | A1390 C2.351)

[12.16.2015 20:10:55] PnkBstrA successfully loaded PnkBstrB

[12.16.2015 20:10:58] PnkBstrB service installed and started successfully

[12.16.2015 20:13:43] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 20:13:54] PnkBstrB service installed and started successfully

[12.16.2015 20:14:48] Master Query Sent to (MASTER1.EVENBALANCE.COM) 192.155.198.210

[12.16.2015 20:14:50] Received Master Security Information

[12.16.2015 20:16:39] Service Communication Failure: PnkBstrB.exe no heartbeats

[12.16.2015 20:16:50] PnkBstrB service installed and started successfully

[12.16.2015 20:17:35] RESTRICTION: Disallowed Program/Driver [130827]

[12.16.2015 20:17:38] Not Connected to a Server

 

Help appreciated.

 

 

 

1.you are using a leaked key. it has been seen from at least 4 different countries. generally this means it is only a matter of time before the GUID gets a ban

 

2."no heartbeats" means you are not communicating with PunkBuster software.

 

3.you are receiving a restriction kick, not a ban

 

4.disallowed program diver - what did you recently install or start using

 

5.a definitive answer can only be given by Even Balance, the developers of PunkBuster software  http://www.evenbalance.com/troubleticket/new_ticket.php provide them with all information hardware/software/processes etc

 

 

1. A leaked key? For what? Everything I have is legit.

 

2. I realize what "no heartbeats" means, I followed all suggestions made in this post (partially from the folks at Evenbalance), even the one specifically for Windows 7.

 

Alright, So hopefully this will help folks. I own Battlefield 3 and 4. Both were having the same issue. This fix does work for Windows 8 and 8.1 as well.If you would like to check to see if your kick is based on a heartbeat problem you can verify it by checking your PB log.

How to Check the PB log for a heartbeat error

Go to your PB folder (located inside the game installation folder) and look for the “pbcl.log”.

Open the pbcl.log then copy and paste the latest lines of the log into a new note here.

If the pbcl.log does not exist, please create a plain text file "pbcl.cfg" (use a text editor like "Notepad", make sure it has no additional '.txt' extension). Open the pbcl.cfg (again something like “Notepad”), copy the text pb_logtofile 1 and paste it into the pbcl.cfg. Then save the file and join a PB enabled server. After a few moments, you should have a new “pbcl.log” file in the PB folder.

Sometimes you will check your log and it will state something like:

[04.11.2014 09:42:19] pb_LogToFile = 1 (0=No, 1=Yes)

[04.11.2014 09:42:19] Changing PunkBuster homepath to [C:\Users\JohnDoe\AppData\Local\PunkBuster\BF4\pb\]

This means that your game is installed in a directory other than the main directory and your punkbuster log is saved in that directory. Check the log in that directory.

*Example of a log with Heartbeat error*

[04.11.2014 09:42:19] pb_LogToFile = 1 (0=No, 1=Yes)

[04.11.2014 09:42:19] Attempting to resolve master5.evenbalance.com

[04.11.2014 09:42:19] Resolved to [50.63.136.194] (18)

[04.11.2014 09:42:19] PunkBuster Client (v2.333 | A0 v) Enabled

[04.11.2014 09:42:19] Game Version [117022]

[04.11.2014 09:42:19] Connected to Server 216.52.143.53:25200

[04.11.2014 09:42:22] PB Services socket initialized

[04.11.2014 09:42:25] WARNING: PB Kicks for Name Spamming and Name Stealing and Level 2 PB Restrictions on this Server

[04.11.2014 09:42:25] PB Server assigned guid = #############################

[04.11.2014 09:42:25] Receiving from PB Server (v v1.883 | A1390 C2.333)

[04.11.2014 09:42:27] PnkBstrA successfully loaded PnkBstrB

[04.11.2014 09:42:30] PnkBstrB service installed and started successfully

[04.11.2014 09:45:15] Service Communication Failure: PnkBstrB.exe no heartbeats

[04.11.2014 09:45:26] PnkBstrB service installed and started successfully

[04.11.2014 09:46:06] RESTRICTION: Disallowed Program/Driver [130827]

[04.11.2014 09:46:10] Not Connected to a Server

How to Resolve PnkBstrB from failing to get a heartbeat on Windows 7/8/8.1

Provided by the folks at Evenbalance

If you run some type of personal firewall or security software, make sure that you configure it to fully allow our services, especially PnkBstrA.exe. These kicks are most often caused by our PnkBstrA.exe service failing to properly install our PnkBstrB.exe service during gameplay. Also, several Windows 7 users have reported that the following steps corrected the issue for them: 1) login as an Administrator user, 2) open Windows Explorer and browse to c:\windows\system32 (or wherever the windows folder is on your machine) - note: if you run Windows 7 64 bit, you need to browse to c:\windows\syswow64 instead, 3) scroll down and find PnkBstrA.exe, 4) right-click PnkBstrA.exe and choose Properties, 5) click the Compatiblity tab, 6) click the button at the bottom of the window that reads "Change settings for all users", 7) click the checkbox for "Run this program as an administrator", 8) click the "Ok" buttons to accept the changes and get back out.

Attention Avast! and other Antivirus Users: It is normally recommended that the following two directory's are free from shields and antivirus/firewall blocks

Your pb folder in your user directory - Example: C:\Users\JohnDoe\AppData\Local\PunkBuster\BF4\pb\

Your pb folder in the game directory - Example: E:\Program Files (x86)\Origin Games\Battlefield 4\pb\

 

3. Apologies for the terminology, Battlelog said "0min ban", which I'm sure was resulting from the "restriction". Splitting hairs?

 

4. I have not recently installed anything (software or hardware) except Windows 10.

 

5. I've heard they're not particularly helpful, figured this site might be more so.

 

 

have you played from several different countries? because someone has used your GUID from all over the world. that is what i meant by leaked

 

PunkBuster software is kicking you because your PC/game is not communicating and it is also detecting something program/driver etc it does not like

 

only advice i can give you is to shutdown every program/process possible and see if you can play then. if so, add things back one at a time

 

no way of knowing tbh. could it be a macro program ?  or a beta driver for something? maybe. 

 

Even Balance will not give information about detection  or "proof" of cheating. we get a lot of people complaining about them being tight lipped there. ;)

 

 

I do have a VPN that I sometimes forget to turn off. That would most likely explain it.

 

The only programs I had running were Google Chrome and Origin.

 

All drivers were automatically installed by Windows except for the AMD Radeon driver which came directly from the AMD website. I don't see anything that states it's a Beta release.

 

If the log would at least state what program or process is tripping it, that'd be awful nice. I didn't pay $100.00 for a game so I could play whack-a-mole trying to troubleshoot a faulty program...

 

 

here is the previous thread

 

you really need to start a ticket with Even Balance. i really do not understand why you are adverse to doing that

 

http://www.evenbalance.com/troubleticket/new_ticket.php

[fozzer]

I jumped on this morning to check for any new replies to my help request... only to find that my username and email address were no longer associated with any account? What the heck?

 

Sorry if this isn't the right forum to put it, wasn't sure where to post (original post was regarding BF4).

We had an issue with new forum registrants over the last 3 days or so.

Everyone who registered during that time period will have to re-register so our basic vetting procedures can be instigated.

This is a necessity because the basic forum account and its unique ID number is tied to a lot more than just being able to post on our forums.

[k3v0rkian]

HSMagnet:

 

Not averse to submitting a ticket, I currently have one open.

 

fozzer:

 

Thanks for the explanation, much appreciated!