sorry, it seems there is a language barrier
what is your native language?
if you have a previous BF3 ban you must, at the very least,
1.uninstall BF3
2.make a new email
3.make a new origin account
4.purchase a new bf3
5.install new bf3
no way to insure cheats/keyloggers are gone if you do not do a HDD format and OS install