You can ask him to show you a PBSS and just blank the sensitive information out.
Again, this is something between you and them; PBB has no role in this, and nor does Evenbalance, really. I took the effort of registering with the forum to read the thread, but I'm not going to PM their admins on your behalf I'm afraid, and I doubt anyone else will.
Anyway, back to the repeated SS issue; reinstall PB completely using this tool and make sure you are running the latest graphics drivers.
They seem to be overreacting if you ask me.
Edit: Also, I have no idea what he is basing his statement on. Manually updating PB will not fix this bug, and that is simply a fact. If manually updating would fix this, then Evenbalance would've replied with that to the ticket, no?
If all of this fails to convince them, I suggest you contact Evenbalance directly by creating a ticket here; make sure to attach a PBSS of the issue. I strongly doubt they will be able to help you any further, though.
Edit2: They also seem to be confusing PBBans & Evenbalance. Evenbalance is the company that makes the Punkbuster software. PBBans is a completely seperate 3rd party which is in no way officially related to Evenbalance or their Punkbuster software.